Report a Bug
 
Report a Bug
Building a world-class RAW converter requires listening to customer feedback! Please let us know how we can improve our products to better serve your digital photography needs.

The fields indicated by a red arrow are mandatory fields that must be entered before sending the report. Please take your time to carefully fill out all fields.

Contact information
First name:
Important: Sometimes we need additional information regarding your feedback, therefore it is very important that you supply valid contact information as we in some situations might contact you for further details.
Last name:  
E-mail address:  
  Company:  
 
Describe your camera and computer
  Camera model:
If you are providing feedback regarding a bug, it is very important that you tell us as much about your computer as possible. Describe your hardware (CPU's, memory, harddisk, network). If you have anything special regarding your OS or hardware setup please describe that too.
  Computer model:
  Operating system:  
  About your computer:  
 
Feedback details
  Software version:
The better description we get to your request or problem, the better chance we have for understanding and act on it. If you are reporting a bug make sure that you also describe how to reproduce the bug. If the bug is intermittent and cannot be reproduced consistently, please write about that too.

If you have a crash report or RAW file or any other file that will help us better understand your report, please ZIP all files into one archive and attach the archive to the report.
Description:  
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Ready to send report
We go through and read all customer feedback that are provided via this page, but we cannot guarantee that we answer all customer feedback. Click "Send report" to send us your feedback.